Refund policy

loser.team — Refund Policy

Because every hat is made to order, we can't restock returns — but we've got you covered:

Wrong, damaged, or misprinted? Send a photo to support@loser.team within 30 days of
delivery and we'll replace it or refund you in full, your choice. Return shipping is on us.

Changed your mind? Unworn hats in original condition can be returned within 30 days of
delivery for a refund of the item price. Return shipping is on you, and the hat has to come
back unworn with tags intact — since it's made to order, we can't resell it.

Personalized hats are final sale. A custom hat is stitched with your text just for you,
so it can't be returned or exchanged for a change of mind — including spelling exactly what
you typed. If a personalized hat arrives damaged or misprinted (different from the text you
entered), the replacement/refund policy above applies in full.

Refunds go back to your original payment method within 5 business days of us receiving
(and inspecting) the return.